Privacy notice
Last updated: 13 November 2026
We keep this simple. We only collect what you choose to send us, and we only use it to help you.
Who we are
Your Local Web Team Ltd is a small web design team in the Black Country, West Midlands (company number 17577357, registered in England and Wales). We are responsible for any personal information you send us. You can reach us at hello@yourlocalwebteam.co.uk.
What we collect
If you email us or use the contact form, we get what you send: usually your name, email address, business name and your message. Messages sent through the contact form are delivered to us by our website host, Netlify, which stores them securely so we can reply.
If you become a customer, we’ll also keep the details we need to build your site and bill you.
If we contacted your business
We sometimes get in touch with local businesses using contact details they have made public, for example on a business Facebook page or directory listing. If you’d rather not hear from us, just reply and say so, and we won’t contact you again.
Why we use it
- To reply to you and talk about your website (our legitimate interest in answering enquiries, or steps you’ve asked for before a contract).
- To build and look after your site if you become a customer (to carry out our agreement with you).
- To keep business records the law asks us to keep, such as invoices (legal obligation).
Who sees it
Just us. Your emails are stored by our email provider, and if you’re a customer, your site is stored by our hosting provider. We never sell your details or share them for marketing.
How long we keep it
Enquiries that don’t go anywhere are deleted within 12 months. Customer records are kept while we work together, and invoices for as long as the law requires (usually six years).
Cookies and tracking
This website doesn’t use cookies, analytics or tracking of any kind. Like most websites, our hosting provider may keep short-term technical logs (such as IP addresses) to keep the site secure and running.
Your rights
You can ask to see the information we hold about you, ask us to correct or delete it, or object to us using it. Just email hello@yourlocalwebteam.co.uk. There’s no charge.
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.